![]() ![]() Looking at the screen shot from w0907a, this is being sent to a Network printer which is not locally connected to the computer, therefore it scales down because of the issues with the network printer and the drivers associated that might not be properly installed. We do want to ensure that our customers are taken care of with their needs. After reviewing the case notes of this call, there was a note saying that the call was disconnected. We humbly apologize for not getting back in touch with you. Does anyone else have this problem? This problem started with Q-2018, I never had it in all previous versions.Hello Ed. Also, the printout both on-screen and on-paper is in the upper right 1/4 of the page and unreadable. ![]() The scaling feature is grayed out, regardless of the printer I select and all of my printers are capable of scaling.
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